Cancellation and refunds

This policy applies to bookings made directly with Hotel Cloud Inn, operated by Dharampal Resorts LLP, at ZA, Khata No. 5, Village Bohrakot, Ramgarh, Nainital, Uttarakhand, 263137. Bookings made through a third party booking platform are governed by that platform's own policy.

Room bookings

• Cancellations made more than 24 hours before the check in date are free of charge. Any amount paid is refunded in full.
• Cancellations made within 24 hours of the check in date are charged one night's tariff.
• Guests who do not arrive and do not cancel are charged one night's tariff.
• Early departure after check in does not attract a refund for the unused nights.

Peak dates and full property bookings

Bookings covering declared peak periods, long weekends, and any booking of five rooms or more may be subject to a separate cancellation term, which will be stated in writing at the time of confirmation. Where such a term is stated, it applies instead of the standard policy above.

Events, weddings and functions

• Dates are held only against an advance payment.
• The advance is adjustable against a rescheduled date within six months of the original date.
• Cancellation within 15 days of the event date is non-refundable.
• The final guest count must be confirmed 48 hours before each function. Billing is on the confirmed count or the number actually served, whichever is higher.

How refunds are processed

Approved refunds are returned to the original method of payment. Bank and payment gateway processing normally takes 5 to 7 working days from the date we approve the refund, and can take longer depending on your bank. Any payment gateway charge already deducted may be retained.

Circumstances outside anyone's control

Hill roads close in the monsoon and in heavy snow, and flights to Pantnagar are cancelled in poor weather. Where a guest cannot reach the property because of a road closure, natural event, or an order of a public authority, we will work with you on a credit against future dates rather than applying the cancellation charge. Please contact us as early as you can so we can help.